At AOS, your privacy and trust are at the core of everything we do.
We are fully committed to protecting your personal information and ensuring transparency in how we collect, use, and safeguard your data.
This Privacy Policy explains how AOS manages your information in accordance with the Egyptian Personal Data Protection Law (Law No. 151 of 2020) and best global privacy practices.

1. Information We Collect

When you interact with AOS — whether by browsing our website, placing an order, or contacting us — we may collect the following information:

a. Personal Information

  • Full name

  • Phone number

  • Email address

  • Shipping and billing address

  • Order and payment details

b. Technical Information

  • Device type and browser information

  • IP address

  • Date, time, and pages visited on our website

  • Cookies and analytics data used to improve user experience

c. Communication & Preference Data

  • Your communication with our customer service team

  • Marketing preferences (such as newsletter subscriptions)

2. How We Use Your Information

AOS uses the information we collect for purposes directly related to improving your shopping experience and ensuring smooth operations, including:

  • Processing and fulfilling your orders

  • Providing delivery and after-sales services

  • Sending order updates and confirmations

  • Improving our website functionality and user experience

  • Offering promotions, discounts, and updates (only if you’ve consented)

  • Complying with legal or regulatory requirements

We only use your information for legitimate business purposes and never for unauthorized marketing.

3. Sharing Your Information

AOS respects your privacy — we do not sell or rent your personal data to any third parties.
However, we may share limited information with trusted service providers who help us operate our business, such as:

  • Shipping companies (to deliver your orders)

  • Payment gateways (to process transactions securely)

  • IT and analytics providers (to improve our systems and website)

All our partners are required to comply with strict data protection standards and use your information only for the purpose of providing their services to AOS.

4. Data Security

We take data security seriously and use advanced technologies to protect your information.
Our website uses SSL encryption and other industry-standard safeguards to protect data during transmission and storage.

While we work hard to protect your data, no online system can be 100% secure.
If you suspect any unauthorized use of your data, please contact us immediately at [Insert Email].

5. Cookies and Tracking Technologies

AOS uses cookies and similar technologies to:

  • Remember your preferences and login details

  • Enhance your browsing and shopping experience

  • Analyze website traffic and performance

You can control or disable cookies in your browser settings, but doing so may affect certain website features.

6. Data Retention

We retain your information only as long as necessary to fulfill the purposes described in this policy, or as required by law.
When your information is no longer needed, it is securely deleted or anonymized.

7. Your Rights

Under Egyptian law, you have the right to:

  • Access and review your personal data.

  • Request correction or deletion of inaccurate information.

  • Withdraw your consent for marketing communications.

  • File a complaint with the Egyptian Personal Data Protection Centre if you believe your data is being misused.

8. Updates to This Policy

AOS may update this Privacy Policy from time to time to reflect changes in regulations or business operations.
The latest version will always be available on our website, and we encourage you to review it regularly.