1. Where is AOS located?

Our main branch is located at:
55 Port Said Street, Al Ibrahimeyah Bahri & Sidi Gaber,
Bab Sharqi District, Alexandria Governorate, Egypt
Postal Code: 5424051

Working Hours: Sunday – Thursday, 11:30 AM – 12 PM

2. Do you offer delivery across Egypt?

Yes — AOS provides nationwide delivery to all governorates in Egypt, from Cairo to Aswan and Alexandria to Sinai, using reliable courier partners to ensure fast and secure delivery.

3. How long does delivery take?

Delivery time depends on your location:

  • Cairo & Giza: 1–3 business days

  • Alexandria & Delta: 2–4 business days

  • Upper Egypt & remote areas: 3–6 business days

Delivery times may vary slightly during holidays or sale seasons.

4. What payment methods are available?

At the present time, payment is upon receipt (Cash on Delivery).
You can pay the courier in cash when your order is delivered.
AOS will soon introduce online payment options (Visa, MasterCard, and digital wallets).

5. Can I return or exchange my order?

Yes, you can return or exchange your order within 14 days of delivery, provided that:

  • The product is unused and undamaged.

  • It’s returned in its original packaging with all accessories.

  • You have your order number or receipt.

Please note that custom-made lenses are non-returnable and non-refundable once production begins.

6. Why are lenses non-refundable?

Because AOS lenses are custom-made to match your exact prescription or specifications, they cannot be reused or resold.
This ensures the highest level of quality, hygiene, and precision for every customer.

7. What if I receive a damaged or incorrect item?

If your product arrives damaged or incorrect, please contact AOS customer service within 48 hours of delivery.
We’ll arrange a free return and replacement or issue store credit — whichever you prefer.

8. Do AOS products come with a warranty?

Yes — all AOS eyewear products come with a 6-month limited warranty that covers manufacturing defects (e.g., frame or hinge issues).
This warranty does not cover accidental damage, scratches, or misuse.

9. Does AOS sell original branded eyewear?

Absolutely. AOS works only with trusted and verified suppliers to provide 100% authentic eyewear brands.
Each item is carefully inspected for authenticity and quality before delivery.

10. Do you sell children’s eyewear?

Yes — AOS offers a full range of kids’ eyewear, including prescription glasses, sunglasses, and durable frames designed for comfort and safety.

11. Can I customize my glasses or lenses?

Yes — AOS specializes in custom optical lenses tailored to your vision needs.
Our team will help you select the best lenses for your prescription and lifestyle.

12. What makes AOS different from other eyewear brands?

For over 30 years, AOS has combined premium craftsmanship, advanced lens technology, and personalized service.
We’re not just selling glasses — we’re helping people see life more clearly, confidently, and comfortably.